Service and support

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Whether you need help finding technical documentation, download software or troubleshoot, you have come to the right place. All relevant product information can be found below.

Danfoss IXA will from time to time issue Service Notes which offer relevant and valuable information about our products. This may be information about SW, documentation, maintenance or operation of the products.

In case you have any inquiries please contact Danfoss IXA Service and Support on the E-mail address below:

ixa.service@danfoss.com

Repair of IXA products

In the unfortunate case repair is required please contact us and we will guide you through the process. Please use the RMA form when returning a product. We refer to our terms and conditions.

Return Material Authorization (RMA)

Terms and Conditions for Sale of Service

Maintenance of IXA products

In order to assist our customers on the maintaining the product we have created videos of the most common maintenance tasks. Please refer to the specific playlists at our YouTube channel. You may also refer to the documentation below which can be downloaded and used offline.

MES 1001 MES 1001 Maintenance Videos

MES 1001 MARPOL MES 1001 MARPOL Maintenance Videos

MES 1003 MES 1003 Maintenance Videos

Q&A Session

Your Questions, Expert Answers

What is the typical application for the MES 1001 MARPOL?

The MES 1001 MARPOL is intended to monitor the NOx and NH3 emissions from the ship’s SCR. This way the ship owner always has exact knowledge about the SCR performance. The sensor can replace the yearly mandatory spot check of the SCR and thus save the ship owner for costly third-party institutions coming on board and performing the verification measurements.

How does the MES 1001 MARPOL work?

The MES 1001 MARPOL is an optical sensor based on the DOAS principle (Differential Optical Absorption Spectroscopy) operating in the ultra-violet spectrum. For more information about the detailed working principle, we refer to a video available on our YouTube channel.

What is the installation process for the MES 1001 MARPOL?

The installation of the MES 1001 MARPOL is easy and requires only a circular flange welded to the exhaust stack where the sensors is mounted and fastened with 8 bolts. In addition, the sensor needs to be connected to 24 VDC power supply, compressed air and a data interface (analog or digital). Please refer to our installation guide on our website for details.

What are the dimensions and weight of the MES 1001 MARPOL?

The size of MES 1001 Marpol is 688 x 375 x 275 mm (incl. probe) and it weighs 33 kg.

How much power does the MES 1001 MARPOL require to operate?

MES 1001 Marpol requires: power supply 24VDC ± 25% | Power Consumption < 75W

What type of monitoring and control system does the MES 1001 MARPOL have?

The MES 1001 MARPOL is controlled by a proprietary software which operates on a Linux platform.

How often do I need to replace the consumables used by the MES 1001 MARPOL?

The MES 1001 MARPOL contains an ultraviolet light source which will wear depending on operating time. If the sensor is operated 24/7 the light source must be exchanged after 12 – 15 months however lifetime is extended proportionally with the non-operating time. Filter elements in the air filter unit installed before the sensor must be replaced on a regular basis depending on the air quality available onboard. Please consult our Service Department for questions.

What is the maximum flow rate of compressed air which needs to be supplied of the MES 1001 MARPOL?

6.The maximum flow rate 145 l/min @ 1 bar

Is the MES 1001 MARPOL compliant with all relevant regulations and standards?

The MES 1001 MARPOL lives up to the NOx Technical Code 2008 and holds a statement of compliance (SoC) from DNV-GL.

What type of training and support is provided by the manufacturer for the MES 1001 MARPOL?

The MES 1001 MARPOL is designed to be easy to install, operate and maintain. Danfoss IXA offers relevant training courses on a regular basis. Please consult our Service Department for details about schedule and content. In case of support please contact our Service Department on ixa.service@danfoss.com

What is the cost of the MES 1001 MARPOL and are there any discounts available?

For price inquiries please contact our Sales Department.

How long is the lead time for delivery of the MES 1001 MARPOL?

Lead time is 6 weeks from placement of order.

Does the manufacturer offer any financing or leasing options for the MES 1001 MARPOL?

No, it is only possible to purchase the MES 1001 MARPOL

Are there any ongoing maintenance or service fees associated with the MES 1001 MARPOL?

No, only costs associated with purchasing consumables. Software updates are provided free-of-charge

How does the MES 1001 MARPOL compare to similar products in terms of features and performance?

The MES 1001 MARPOL lives up to the strict performance requirements of NOx Technical Code 2008. In terms of price/performance and product size/performance there is nothing else in the world that compares.

Are there any special requirements or certifications needed to install and use the MES 1001 MARPOL?

No, anybody who is familiar with installation of technical equipment on board a ship can install the MES 1001 MARPOL with support from our Installation Guide.

What is the expected lifespan of the MES 1001 MARPOL?

The MES 1001 MARPOL has a lifespan beyond 10 years as long a prescribed maintenance and calibration is adhered to.

What is the return or exchange policy for the MES 1001 MARPOL if there are any issues or defects?

The MES 1001 MARPOL is not designed for repair on board. Some repairs also require a special calibration and process which is only available in our workshop. The sensor’s compact size makes it easy to send for repair or exchange with a replacement unit. The decision of repair or exchange will be made by our Service Department on a cases-by-case evaluation.

Danfoss IXA recommends air filter for the compressed air supply to sensor – why?

The MES 1001 MARPOL requires compressed air of a certain quality to function correctly. By filtering the compressed before the sensor using a filter that lives up to our requirements will ensure proper operation. The air quality supplied from the filter to the sensor must live up to ISO 8573-1:2010 [1:7:2]. Please also note the recommendations for best-practice filter installation provided on our website.

Why should there always be compressed air supply to sensor?

The MES 1001 MARPOL uses the compressed air for controlling the measurement processes in the probe. Compressed air supply must live up to the specifications given in the data sheet which to flowrate, pressure range and quality in order the sensor measure correctly. The compressed air is also used for cooling sensible electro-optical components.

Is there a video of changing air filter?

Yes, click here to find it on Danfoss IXA YouTube channel.

Is there a MES 1001 MARPOL calibration video?

Yes, click here to find it on Danfoss IXA YouTube channel.

Is there change of UV light video?

Yes, click here to find it on Danfoss IXA YouTube channel.

On a given vessel with 3 engines/SCR there are 3x MES1001: Why do the 3 sensors not measure exactly the same values?

The concentration of the NOx is defined to a multitude of parameters such as fuel type, inlet temperature, engine condition, engine load, urea flow rate, SCR reduction rate etc. It is very unlikely that all these parameters are the same across 3 engines and therefore the concentration cannot be same.

What should I do to clean the filters?

The air filter elements cannot be cleaned. They must be exchanged on a regular basis depending on the quality of air in board.

Why should I buy calibration gases from Danfoss?

The calibration gas for the MES 1001 MARPOL is an important element in ensuring correct performance of the sensor. Danfoss IXA only calibration gases which live up to our strict quality requirements. Calibration gases which are not purchased from Danfoss IXA may cause the sensor to report incorrect measurements.